Refunds & Returns

Refunds & Returns Policy

 

1. Overview
At Gold & Silver Loans & Jewelry, we strive to ensure our customers are satisfied with their purchases. However, due to the nature of our business, all sales are final, and we have specific guidelines regarding refunds and returns.

2. General Policy

• Final Sale: All items purchased from our pawnshop are sold "as-is" and are considered final sale. We do not accept returns or offer refunds on any items.
• Inspection: We encourage customers to thoroughly inspect items before purchase. Our staff is available to provide additional information and answer any questions you may have.

3. Exceptions
In certain circumstances, we may consider exceptions to our return policy:

• Defective Items: If an item is found to be defective within 7 days of purchase, please contact us. We may offer a replacement or store credit at our discretion.
• Authenticity Issues: If you believe an item is not authentic or misrepresented, please bring this to our attention within 7 days of purchase. We will review the case and may provide a resolution if necessary.

4. Return Process
If you believe you qualify for an exception, please follow these steps:

• Contact us at [phone number] or [email address] within 7 days of purchase.
• Provide a detailed explanation of the issue along with your receipt.
• Items must be returned in their original condition and packaging.

5. Additional Information

• Customer Responsibility: It is the customer's responsibility to understand the terms of our policy prior to making a purchase.
• Legal Compliance: This policy complies with all relevant Alabama laws and regulations concerning pawn transactions.

6. Changes to Policy
We reserve the right to modify this policy at any time. Changes will be posted in-store and on our website.